Returns Policy

Overview

At THALIONEXIS, we strive to ensure you are completely satisfied with your purchase. Should you need to return any item, our Returns Policy aims to make the process seamless and efficient.

Eligibility for Returns

• Items must be returned within 30 days of the original purchase date.
• Products must be in original packaging and unused condition.
• Proof of purchase must accompany all returns.

Non-Returnable Items

Certain products such as perishable goods and custom orders are non-returnable. Please contact our customer support for further clarification on specific items.

Return Process

1. Contact us at [email protected] to initiate your return.
2. Receive a Return Merchandise Authorization (RMA) and shipping instructions.
3. Ship the item back using the provided instructions.

Refunds

Upon receipt and inspection of your returned item, we will notify you via email regarding the approval or rejection of your refund. Refunds will be processed using the original payment method within 7 to 10 business days.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us at [email protected].